Community Health Worker - 2164849I

Profile

Job Code
2164849I
At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing
your lifes best work.
SM
The
Community Health Worker
position will be the primary care manager for members with complex medical or behavioral needs who arent otherwise managed by the teams clinicians.
The
Community Health Worker
works assertively to locate and engage members in the community.
They will develop individualized plans of care that focus on the members definition of success.The
Community Health Worker
identifies and overcome barriers to goal achievement, including SDOH barriers.
This position will work in collaboration with the interdisciplinary clinical care management team (Pod) to advance interventions aligned with a members readiness to change. The
Community Health Worker
will approach their member work with an understanding of how inequities drive health disparities. The
Community Health Worker
will promote health equity.
Work
Schedule:
Schedule is
Monday through Friday, any 8-hour between the hours of 8:00 am to 5:00 pm
Eastern Standard Time.
If you reside in Tampa or Orlando, FL and surrounding communities, you will enjoy the flexibility to telecommute* as you take on some tough challenges. Must be willing to travel 10% of the time for team meetings and trainings.
Primary Responsibilities:
Partner with clinical care management team to manage complex members in the community
Locate and engage members in the community
Conduct screenings telephonically or virtually, to assess member medical, behavioral, functional, cognitive and psychosocial needs, i.e. health risk assessment
Engage members over the phone to educate about their health
Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needs
Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment
Identify when supplemental assessments are needed and conduct supplemental assessments
Identify member service needs related to health concerns
Identify urgent member situations and escalate to next level when necessary
Engage member to participate in the assessment process and collaboratively develop plan of care based on their individual needs, preferences, and objectives with nursing oversight
Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
Identify member support systems available and incorporate into plan of care
Review plan benefits and identify appropriate programs and services based on heath needs and benefits
Integrate health care and service needs into a plan or recommendation for member care and service
Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
Collaborate with member to create solutions to overcome barriers to achieving healthcare goals
Identify relevant community resources available based on member needs
Refer members to appropriate programs and services
Facilitate member choice of preferred provider
Provide informal counseling and social support resources
Advocate for individuals and communities within the health and social service systems
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision/guidance is required for higher level tasks
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: ****Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher) OR 5 years of community outreach work experience
1 year of medical clinical experience (behavioral, social work field and medical clinical team)
1 year of managed health care or home health care experience including the ability to assess and coordinate the members health care needs
Intermediate level of computer proficiency including MS Word, Excel and Outlook using multiple web applications
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Must reside within a commutable distance of Tampa, Orlando
and surrounding communities in Florida
Ability to travel locally approximately 10% of the time for team meetings and trainings
Preferred Qualifications:
Bachelor's Degree in a health-related field or social work
LPN (Licensed Practical Nurse) Licensure
Bilingual in English/Spanish
Community Health Worker (CHW) Accreditation
1 year of experience understanding and demonstrating knowledge of Medicare and Medicaid benefit
Experience working in team-based care
Background in managing populations with complex medical or behavioral needs
Experience with electronic charting
Knowledge and/or experience with behavioral health or substance use disorders
Previous care management experience
Soft Skills:
Ability to work independently and maintain good judgment and accountabilityand as a part of a team
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlinesand adapt to change in the workplace
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Ability to interact with internal and external customers in a corporate environment
Must possess a positive and motivated attitude
Careers with UnitedHealthcare
Work with a Fortune 5 organization thats serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
For more information on our Internal Job Posting Policy,
click here
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-****
Expires:
2023-07-01
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