Job Title: Senior Customer Solutions Manager, SaaS Managed Services
Internal title: Senior Manager, CS, Support
The Who, What, Where and Why
This is a new position at Aptean created to standardize support for SaaS Managed Services for multiple Aptean SaaS ERP products and expand the suite of corresponding services we provide. The individual in this role will be tasked with defining the SaaS Managed Service offerings, creating related roll out plans, interfacing with our Sales organization, and leading the technical team who will provide SaaS Managed Services going forward.
Who?
· Must be able to summarize and synthesize product and industry trending data, along with competitive information, to inform our strategy.
· Proven success working with go-to-market partners.
· Experience managing a P&L is a plus; understanding P&Ls is required.
· Must have experience planning and executing new managed service offering launches.
· Must feel comfortable at all levels of SaaS maturity across multiple product offerings.
· Proven track record of communicating with and maintaining executive C-level business relationships.
· Must possess solid leadership qualities with proven business results.
· Must have a track record of maintaining a high level of collaboration across geographically diverse teams.
· Comfortable working in both Azure and AWS technical environments
· Having a Nav/Business Central Background is desired but not mandatory
· Experience Running a 24/7 Cloud Based SaaS solutions, and a team across different time zones.
What?
· This person has ownership for key business results and targets including revenue, product contribution and customer retention for the supported SaaS products.
· Manages the creation of business plans, analysis of product profitability and making revenue and cost decisions for Aptean’s SaaS Managed Services offerings.
· With input from Customer Success team leaders, Professional Services Management and Account Management, plans and forecasts all revenue streams for the for Aptean’s SaaS Managed Services offerings.
· Collaborates and coordinates with Marketing, Partner Managers, Product Managers, and Account Management to target sales and growth opportunities within the existing customer base as well as new system sales for Aptean’s SaaS Managed Services offerings.
· Discovers and validates market problems through external data sources, including customer and prospect interviews, win/loss analysis and analyst relationships.
· Demonstrates a thorough understanding and ongoing development of Aptean’s SaaS Managed Services offerings, becoming an expert able to effectively communicate Aptean’s SaaS Managed Services value proposition in the market based on market conditions and competition
· Leads completion of strategic market analysis to determine market size, pricing, market share, competitive analysis and positioning. Identifies opportunities with the highest growth potential.
· Oversees and sets expectations for the technical, account management, marketing and professional services aspects of the product.
Why?
In this role you will have the opportunity to collaborate with Sales, Marketing, Product Management, R&D, Support, Services and multiple ERP product lines to establish go-to-market strategies, pricing, functional release plans, staffing, and general operationalization of Aptean’s current and future SaaS Managed Services offerings.
Aptean is where go-getters with strong problem solving skills can thrive. We provide learning opportunities across the company so that you can build a career here no matter your background. Each and every one of us has a different story and different strengths. We are a dynamic company that cares about our 1,700 employees as much as our customers and our leadership team believes in finding and retaining awesome people.
To promote health and wellness, Aptean employees are provided with competitive compensation, robust benefits beginning day-one, and a self-managed PTO policy. Our open-office environment and modern breakroom allow people to get to know each other from across departments.
Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state, and local laws we do not tolerate discrimination or harassment against any applicant for employment or employee with Aptean because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other group status protected by applicable law.
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