Implementation Engineer

Profile

** This role requires someone who can star working in the April timeframe full time. **
Kiva Systems is a subsidiary of Amazon.com and we are continuing to experience high growth. Kiva Systems, Inc. uses game-changing automation technology for distribution centers that helps companies simplify operations and reduce costs while increasing strategic flexibility. Using hundreds of autonomous mobile robots and sophisticated control software, the Kiva Mobile-robotic Fulfillment System enables extremely fast cycle times with reduced labor requirements, from receiving to picking to shipping. Visit our website at ****The Implementation Engineer will be responsible for:
Creating raving fans of Kiva customers while accepting personal responsibility for their success
Executing technical tasks, such as installation of pre-configured servers, workstations, and robots
Installing, configuring, and testing all aspects of a Kiva system (software, hardware, robotics, and site layout)
Performing on-site hardware and software support during initial system deployment
Leading large teams through setup and configuration of software, hardware, and robotics systems
Managing onsite client relationships from implementation through formal customer acceptance of system
Coordinating the training of onsite customer leadership, operations and maintenance personnel
Interfacing between non-technical and technical customers to translate detailed system requirements
Ensuring that every aspect of the system meets customer requirements with a keen attention to detail
Coordinating the hand-off of all customer site responsibility to Kiva's Customer Support organization
This position requires approximately 85% travel
The ideal candidate must have the following qualifications:
BS in Computer Science, Engineering, Management Information Systems, or a related technical field
Creativity and innovative problem solving skills with prior success in high-pressure, fast-paced environments
Comfort with detailed and complicated technology including software, hardware, robotics, and hand held tools, etc.
Comfort working in environments like warehouses or construction sites while managing teams to accomplish complex projects
Cursory knowledge of networking and network topologies, such as routers, switches, and firewalls
Technical skills including familiarity with Linux, Java, XML, SQL,
and database administration (MySQL, Oracle, etc)
Comfort working as both part of a high-performing team and as an entirelyindependent performer
Excellent communications skills partnered with proven analytical and technical/mechanical skills
Kiva Systems
300 Riverpark Dr.
North Reading, MA 01864
Web: ****

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