Customer Success Manager

Profile

Customer Success Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Madison, Wisconsin, United States
**MEMBERS ONLY**SIGN UP NOW***. empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the **MEMBERS ONLY**SIGN UP NOW***. Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., **MEMBERS ONLY**SIGN UP NOW***. has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
As the Customer Success Manager, you will...
Team with **MEMBERS ONLY**SIGN UP NOW***. Account Management to maintain strong relationships with customers and ownership of customers’ success with **MEMBERS ONLY**SIGN UP NOW***. platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment
Create and drive risk mitigation plans that map to value realization and success outcomes for customers
Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within **MEMBERS ONLY**SIGN UP NOW***.
Update and maintain the CRM database with the most relevant account and relationship details
Engage in the day to day success management and risk mitigation of **MEMBERS ONLY**SIGN UP NOW***.’s customers
Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance
You’ll enjoy this role if you are/have…
Ability to align internal resources to meet customer requirements and deadlines
Strong leadership, teamwork, & cross-group collaboration skills
Ability to effectively communicate through all mediums (verbal, listening, written)
Very organized, with effective time management skills
Ability to perform and deliver in a fast paced environment
Able to proactively drive **MEMBERS ONLY**SIGN UP NOW***. and Customers forward with minimal oversight
Passion for problem solving, a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven
What you’ll need to be successful…
5 years working in account management, customer success management or an equivalent role for a technology company.
Shown proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success
Shown success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities
Experience with Salesforce.com and other CRM tools (preferably Gainsight)
**MEMBERS ONLY**SIGN UP NOW***. is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Interested residents of Colorado may contact **** as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked
here

Company info

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