Client Service Analyst – Moline, IL','2139072','!*!If you are located within commutable distance of 101 17th Street, Moline, IL, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
The role will support the markets analytic and reporting needs.
This position is full-time (40 hours/week). Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.
Our office is located at 101 17th Street, Moline, IL. Employees will be required to work 3 days onsite and 2 days from home.
Manages ongoing contract relationships and service delivery to clients
Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
Prepares reporting for clients, account managers and leadership
Prepares meeting materials and assists with the development of PowerPoint presentations
Follows all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate.
Establishes multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business.
Research claims and member inquiries as needed.
Assists in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of Plan Materials.
Assists in client training and set up for remote system access and reporting.
Participates in sales preparation meetings, regularly attends, and actively participates in company meetings as requested.
Escalates client concerns when appropriate in a clear and effective manner
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
','!*!Required Qualifications:
High School Diploma / GED (or higher)
1 years Direct Client Facing Experience in Health Care Lines of Business (for example Medicare, Medicaid, and Commercial Lines of Business)
Experience with Microsoft Word (sending and receiving information and creating documents) and Microsoft Excel (creating spreadsheets)
Ability to work Monday - Friday between 8:00am – 5:00pm and overtime as needed
Preferred Qualifications:
Associates Degree in Business Management
1 years of PBM Experience
Telecommuting Requirements:
Reside within commutable distance of 101 17th Street, Moline, IL
Have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Reside in a location that can receive a **MEMBERS ONLY**SIGN UP NOW***. approved high-speed internet connection or leverage an existing high-speed internet service
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM
At **MEMBERS ONLY**SIGN UP NOW***., our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: **MEMBERS ONLY**SIGN UP NOW***. is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**MEMBERS ONLY**SIGN UP NOW***. is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED
','Client Services/Sales Support','US-IL-Moline','','E&I River Valley','Full-time','Client Service Analyst – Moline, IL
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