Clinical Administrative Coordinator - Remote in Texas - 2167036I

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Job Code
2167036I
If you are located within the state of Texas, you will have the flexibility to telecommute
* (work from home) as you take on some tough challenges.
At UnitedHealthcare
, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your lifes best work.
SM
Like you, UnitedHealth Group
is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks of paid training. The hours during training will be 8am to 5pm, Monday - Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
Primary Responsibilities:
Documents all patient interactions in a concise manner that is compliant with documentation requirements established in Job Aids
Conducts out-bound calls for program requirements including, but not limited to: patient appointment scheduling, provider outreach, assess for special needs, Texas Health Steps and access to care for farmworker children
Schedules and coordinates patient transportation, and follow-up for physician appointments as needed
Provides clerical and / or administrative support to clinical staff and managers for special projects and reports
Provides excellent customer service by serving as a resource to all internal and external customers
Maintains knowledge of all health plan benefits, network, regulations, HHSC requirements
Informs members of available community resources available to help meet their needs, including but not limited to: TANF, SNAP, CSHCN, WIC
Complete appropriate assessments and care plans as needed to streamline patient access to care
Submits internal and external referrals
Assist all patients with barriers to care
Performs all other related duties as assigned
Meet and maintain metrics daily
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
2 years of customer service experience
2 years in medical customer service
Experience with Microsoft Word
Experience with Microsoft Excel
Experience with Microsoft Outlook
Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
Clerical or administrative support background
Experience working in a call center
Telecommuting Requirements:
Reside within the state of Texas
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers at UnitedHealthcare Community & State.
Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do
your lifes best work.
SM
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-****
Expires:
2023-07-01
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