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Position SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain ..
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... busy or unanswered lines. Process guest requests for wake-up calls, screening ... TDD relay calls, and non-registered guest calls. Answer, record, and process ... Answer, record, and process all..
... 23025253 Job Category Rooms & Guest Services Operations Location Residences at ... Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and ... for an available room. Advise..
... phone, fax, or mail. Identify guest reservation needs and determine appropriate ... complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) ... proper escalation procedures when addressing..
