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... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..
... service changes to the contact center Drive improvements on key performance ... on key performance indicators(i.e. NPSt, Agent Knowledge, Defects, Issue Resolution) Develop ... lean process for implementing command..
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Flagstaff Arizona Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Flagstaff ... in Flagstaff Arizona Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
Job Information Humana Call Quality Coach in Flagstaff Arizona ... in Flagstaff Arizona Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..
... product management, definition, owner for Agent Assist capabilities and Agent experience. Responsibilities Where you Come ... Experience Professional will define an agent assist product capability while working ... digital..
