Call Center Agent Jobs

Helpdesk Agent Responsibilities: Work as help desk/support center agent – answer phone calls, emails, and work tickets as needed for customers across the country. Keep customers updated on status of problem ..

Description The Product Owner for Enterprise Voice serves a key role in developing the next generation voice and omni-channel customer experiences for Humana. The Product Owner owns, maintains and prioritizes the ..

Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We are looking for a strong business minded individual who is highly motivated and ..

... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Kansas ... Kansas City Missouri Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Kansas City Kansas Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... product management, definition, owner for Agent Assist capabilities and Agent experience. Responsibilities Where you Come ... Experience Professional will define an agent assist product capability while working ... digital..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Kansas City Missouri Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... product management, definition, owner for Agent Assist capabilities and Agent experience. Responsibilities Where you Come ... Experience Professional will define an agent assist product capability while working ... digital..

Job Information Humana Call Quality Coach in Kansas City ... Kansas City Kansas Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..

Job Information Humana Call Quality Coach in Kansas City ... Kansas City Missouri Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Business Systems Analyst - Remote Nationwide in Kansas City Missouri Description The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, ..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..

Job Description The Executive Director, DC Operations is responsible for the overall performance of the Kansas City distribution center. This role will own the strategy to create and maintain a first-class ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Kansas ... Kansas City Kansas Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... part or full-time. HOURS The call center is open 24/7/365 Candidates must ... per hour To Become An Agent *Please apply and register at ... their hiring pre-screening process.Â..

... career opportunities within the contact center industry? Do you get satisfaction ... and supervisory staff started as call center agents. What We Offer: Unbelievable ... $15.70 hr To Become..

... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

... service changes to the contact center Drive improvements on key performance ... on key performance indicators(i.e. NPSt, Agent Knowledge, Defects, Issue Resolution) Develop ... lean process for implementing command..