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Description The Senior Compliance Professional ensures compliance with governmental requirements. The Senior Compliance Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an ..
... service changes to the contact center Drive improvements on key performance ... on key performance indicators(i.e. NPSt, Agent Knowledge, Defects, Issue Resolution) Develop ... lean process for implementing command..
... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..
... product management, definition, owner for Agent Assist capabilities and Agent experience. Responsibilities Where you Come ... Experience Professional will define an agent assist product capability while working ... digital..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Naples ... in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..
Job Information Humana Call Quality Coach in Naples Florida ... in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..
... patients are reassigned timely. Updates agent unavailability in worker console. Initiates ... Runs all scheduling reports including Agent Summary Report and Missed Visits ... on Paper Report. Prepares weekly..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
