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Description The Product Owner for Enterprise Voice serves a key role in developing the next generation voice and omni-channel customer experiences for Humana. The Product Owner owns, maintains and prioritizes the ..
Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We are looking for a strong business minded individual who is highly motivated and ..
... the resolution to a pending call. Decisions are typically focus on ... Minimum of 1 year of Call Center experience - this is an ... - this is an..
Description The Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analysis Professional 2 ..
... product management, definition, owner for Agent Assist capabilities and Agent experience. Responsibilities Where you Come ... Experience Professional will define an agent assist product capability while working ... digital..
... but we are not a 'call center' environment as we are responsible ... at the time of their call. Required Qualifications Education, Experience, Skill ... the member as a..
Job Information Humana Licensed Virtual Inside Sales Agent (Bilingual-English/Spanish) in Caguas Puerto Rico Description Humana's Inside Sales Agents are our member's partners in their healthcare journey. As a customer-centric company, our ..
A Reservations Agent will serve as the main ... be doing? As a Reservation Agent, you will serve as the ... within the hotel. A Reservation Agent is responsible for..
Description The Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analyst work assignments ..
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..
... Inbound Contacts Representative 2 / Call Center Representative positions that will have ... The Inbound Contacts Representative / Call Center Representative 2 represents Humana/CarePlus by ... Inbound Contact Representative..
... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
Description The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments ..
... The Director of the National Call Center/evendor channel is responsible and accountable ... place that engage both the agent and consumer in compliant practices ... In addition, the Leader..
... pathway to resolution on each call while providing a perfect call experience. 25-35 inbound calls in ... calls in a fast-paced inbound call center environment. Intakes details of inquiries,..
Job Information Humana Product Marketing Lead (Remote) in San Juan Puerto Rico Description Humana's Primary Care Organization (PCO) is looking for an experienced and passionate Product Marketing Lead who is hyper ..
... requires a solid understanding of Call Center Operations and is focused on ... the long-term strategy of the Call Center. Responsibilities: Lead a team of ... Responsibilities: Lead a..
Job Information Humana Licensed Virtual Inside Sales Agent (Bilingual-English/Spanish) in San Juan Puerto Rico Description Humana's Inside Sales Agents are our member's partners in their healthcare journey. As a customer-centric company, ..
