Call Center Coach Jobs in Massachusetts

Description The Call Quality Lead monitors and evaluates ... issues and performance measures. The Call Quality Lead works on problems ... moderate to substantial. Responsibilities The Call Quality Lead provides..

... from our Louisville area distribution center or from our Boston or ... Time, Quality, Reliability and First Call Resolution. Drive innovation and lead ... project initiatives. Lead, evaluate and..

Description The Director of User Acceptance Testing (UAT) drives performance and collaboration across the enterprise with the goal of ensuring user acceptance testing teams drive and deliver quality testing results based ..

... position supporting a 24 hour call center.Work Schedule: 6:30 am-3:00 pm PST, ... inclusion in a rotating 24-hour call coverage schedule.Must be available to ... in a customer service..

... roles and help guide and coach them to grow in their ... Use data and analytics and call listening to help identify opportunities ... as well as seeing the..

PURPOSE AND SCOPE:The Associate Support Specialist responds to routine customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates knowledge-based operational and technical support to diverse audiences. In ..

Diversity Center Director Category: Staff Subscribe: Department: Student Affairs Locations: Milton, MA Posted: Dec 16, 2022 Closes: Open Until Filled Type: Full-time Position ID: 157133 Share About Curry College: Founded in ..

u003cpu003eu003cstrongu003eu003cspan style=font-family: Arial; font-size: small;\u003eJob Summaryu003c/spanu003eu003cbru003eu003c/strongu003eu003cbru003eu003cspan style=font-family: Arial; font-size: small;\u003eContribute to customer satisfaction of Practice Fusion clients by managing the Product Support Consultants and ensuring that the team is performing at ..

... to contribute to agent and center level data sets, forecasting data ... years of experience in a call center environment Experience with ticketing (Zendesk, ... in e-commerce or retail..

Work with up to 15 youth 14-21 years of age to ensure their successful completion of the Summer iWorks Program/iWorks Publishing Company. The center created a project called the iWorks Publishing ..

Job Information Humana MarketPOINT Call Quality Coach in Boston Massachusetts Description Help ... seeking a candidate for a Call Quality Coach (Call Quality Professional 2) to join ... perks for..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Boston Massachusetts Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision.u00a0 At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, itu2019s a powerful combination.u00a0 Itu2019s the foundation upon which ..

... We are looking for a Call Center Trainer who is passionate about ... delight our customers and our Call Center Trainer will be responsible for ... process improvement, group..

(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds) At Liberty Mutual, our purpose is to help people embrace ..

Position Goal: The Supervisor leads a team of front-line Associates in the Rue Gilt Groupe (RGG) contact center. The team is accountable to deliver a consistently exceptional customer experience and provide ..

Job Information Humana Call Quality Coach in Boston Massachusetts Description The ... in Boston Massachusetts Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Boston ... in Boston Massachusetts Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Work with up to 15 youth 14-21 years of age to ensure their successful completion of the Summer iWorks Program.Under the direction of the program manager for Summer iWorks for specific ..

Description The Associate Director, Associate Experience Design owns the experience vision for our associate facing tools, including Author's CRM and Call Center. Responsibilities Come help us define the future of healthcare. ..

... a trainer role supporting a call center with experience facilitating live as ... or leadership experience in a call center role Bachelor’s Degree Exceptional interpersonal, ... in e-commerce or..

Description The Care Delivery Tele Sales Supervisor supports and develops a team of Care Delivery Tele Sales Agents. The Care Delivery Tele Sales Supervisor provides timely and effective support to assist ..

Description Responsibilities Call Quality Professionals provide information that ... This position will oversee the Call Quality process which includes call monitoring, call evaluations, feedback and insights to ... insights to..