THE LARGEST COLLECTION OF JOBS ON EARTH
call center
Supports PDF, DOC, DOCX, TXT, XLS, WPD, HTM, HTML files up to 5 MB
... voice applications, chatbots and various call center technology tools that are integrated ... and automation. Deliver IVR application call flows and routing strategies, reusable ... IVR's (Interactive Voice Response)..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
