Call Center Jobs in Naples

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..

Description The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and ..

Description Humana is seeking a Senior Strategy Advancement Professional to join the Corporate Marketing team supporting Wellness programs. This is a remote role working anywhere in the US, however, this individual ..

Job Information Humana Consumer Experience Lead-Remote in US in Naples Florida Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Naples ... in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Call Quality Coach in Naples Florida ... in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

Job Information Humana Billing & Reconciliation Representative 2-Remote in US in Naples Florida Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for ..

... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

Description The Senior Recruiter is responsible for all aspects of university recruiting for assigned Humana business groups. The Senior Recruiter works on assignments that involve moderately complex to complex issues where ..

... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Senior Onboarding Command Center in Naples Florida Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service ..

Enjoy fun in the sun! The Sunshine State is calling your name! Spend your next travel assignment in beautiful sunny Florida! Enjoy the many attractions the Sunshine State has to offer! ..

Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Naples Florida Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience ..

... Empathy & Time Management Inbound call Occasionally- Auto Dialer (computer makes ... Auto Dialer (computer makes the call, beep and answer phone- Outbound) ... Outbound) or manual list (outbound..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..