Call Center Jobs in Shreveport

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

... Lead for CRM & Contact Center Technology is responsible for defining ... Responsibilities The CRM and Contact Center Lead formulates and defines MarketPoint ... Researches and implements cloud based..

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

Job Information Humana Consumer Experience Lead-Remote in US in Shreveport Louisiana Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..

Job Information Humana Senior Onboarding Command Center in Shreveport Louisiana Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service ..

Description Humana Healthy Horizons in Louisiana is seeking a Crisis Service Liaison to join our growing team. The Crisis Service Liaison will have the primary responsibility of educating providers and those ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..

Job Information Humana Call Quality Coach in Shreveport Louisiana ... in Shreveport Louisiana Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

Job Information Humana Consumer Experience Lead - Louisiana in Shreveport Louisiana Description Humana Healthy Horizons in Louisiana is seeking a Consumer Experience Lead who will work across multiple service functional areas ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Shreveport ... in Shreveport Louisiana Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... Empathy & Time Management Inbound call Occasionally- Auto Dialer (computer makes ... Auto Dialer (computer makes the call, beep and answer phone- Outbound) ... Outbound) or manual list (outbound..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Shreveport Louisiana Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Description Summary: Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess ..

Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Shreveport Louisiana Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

Description Humana Healthy Horizons in Louisiana is seeking a Crisis Service Liaison to join our growing team. The Crisis Service Liaison will have the primary responsibility of educating providers and those ..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

Job Information Humana Consumer Experience Lead - Louisiana in Bossier City Louisiana Description Humana Healthy Horizons in Louisiana is seeking a Consumer Experience Lead who will work across multiple service functional ..

... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..

Job Information Humana Billing & Reconciliation Representative 2-Remote in US in Shreveport Louisiana Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..