Call Center Jobs in Tallahassee

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

Description The Care Manager, Telephonic Nurse 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

Description The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and ..

Job Information Humana Consumer Experience Lead-Remote in US in Tallahassee Florida Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Tallahassee ... in Tallahassee Florida Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

Job Information Humana Billing & Reconciliation Representative 2-Remote in US in Tallahassee Florida Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for ..

Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..

Job Information Humana Grievances & Appeals Representative 3 (FULLY BILINGUAL English/Spanish) Work at Home Florida ONLY in Tallahassee Florida Description The Bilingual Grievances & Appeals Representative 3 manages client denials and ..

Job Information Humana Call Quality Coach in Tallahassee Florida ... in Tallahassee Florida Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

Description Humana is seeking a Senior Strategy Advancement Professional to join the Corporate Marketing team supporting Wellness programs. This is a remote role working anywhere in the US, however, this individual ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Tallahassee Florida Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Senior Onboarding Command Center in Tallahassee Florida Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service ..

... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

... Empathy & Time Management Inbound call Occasionally- Auto Dialer (computer makes ... Auto Dialer (computer makes the call, beep and answer phone- Outbound) ... Outbound) or manual list (outbound..

Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Tallahassee Florida Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience ..

... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

... supporting functional management within the Call Center to ensure resource optimization. This ... workload appropriately. Coordinate with Ecommerce Call Center leadership to incorporate seasonal variations, ... and KPIs with..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..