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Description The IT Project Management Lead oversees various projects and/or programs of a highly complex nature, works within specific guidelines and procedures. The IT Project Management Lead assembles and leads project ..
... and trends, and implementing tactical operations for projects and initiatives. Responsible ... of sales experience 2 years call center experience Strong emotional intelligence Excellent ... day of the week..
... Lead for CRM & Contact Center Technology is responsible for defining ... Responsibilities The CRM and Contact Center Lead formulates and defines MarketPoint ... Researches and implements cloud based..
Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..
Job Information Humana Billing & Reconciliation Representative 2-Remote in US in Fairmont Minnesota Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for ..
... root cause, telling the story, call listening, member experience design, elimination ... of 5 years of consumer call center operations experience Minimum of 2 of ... goal of returning..
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Fairmont ... in Fairmont Minnesota Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Job Information Humana Senior Value-Based Programs Reporting/Data Professional - Louisville, KY or Remote in Fairmont Minnesota Description The Senior Value-Based Programs Reporting/Data Professional builds templates, standard documentation, policy and protocol, and ..
Job Information Humana Business Systems Analyst - Remote Nationwide in Fairmont Minnesota Description The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, cost/benefit ..
Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..
Description The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and ..
Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for Medicare and Medicaid Services. The Billing & Reconciliation Representative 2 performs varied activities ..
Description The Manager, Risk Adjustment oversees coding educators and quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS). ..
... management experience in a sales call center Inbound and outbound call center experience Prior experience in Process ... goal of returning to normal operations as soon as possible. Your..
... root cause, telling the story, call listening, member experience design, elimination ... of digital product development, service operations experience; call center operations, agent desktop tools, emerging agent ... related..
Job Information Humana Lead, Portfolio Management in Fairmont Minnesota Description Responsibilities Job Description The Lead, Portfolio Management role collaborates with Customer Experience Center Platform (CECP) leadership and external teams to support ..
Job Information Humana Value-Based Strategies - CMS Programs Strategy Lead - Remote in Fairmont Minnesota Description Value-Based Strategies - CMS Programs Strategy Lead will support Humana through successful participation in CMS/CMMI ..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Fairmont Minnesota Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Job Information Humana Call Quality Coach in Fairmont Minnesota ... in Fairmont Minnesota Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..
