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... via recordings and observations utilizing call monitoring systems; delivers timely feedback ... standards.Collaborates with training group and Call Center Operations Management in monitoring consultant skill ... adherence, attendance, and..
Description The Consumer Service Operations Representative 2 is responsible for ... functions area. The Consumer Service Operations Representative 2 performs varied activities ... assignments. Responsibilities The Consumer Service Operations Representative..
... and professionals, every day. The Call Center Supervisor acts as a resource ... acts as a resource assisting Call Center Operators with more complex issues, ... work flow processes..
Description ESS Business Intelligence is an Enterprise Shared Services team focused on data, reporting and data science supporting Humana's Service Operations. The team is focused on converting data to actionable insights ..
... readiness function spans multiple contact center operations with varying degrees of readiness ... readiness function spans multiple contact center operations with varying degrees of readiness ... technology modernization in..
... The Director of the National Call Center/evendor channel is responsible and accountable ... In addition, the Leader of Call Center/evendors will Collaborate with SVP of ... Marketpoint, AVP Partner..
Description Responsibilities Call Quality Professionals provide information that ... This position will oversee the Call Quality process which includes call monitoring, call evaluations, feedback and insights to ... insights to..
Description The Call Quality Manager leads a team ... Manager leads a team of Call Quality Professionals providing information that ... and leaders. Will oversee the Call Quality process which..
Description The Consumer Service Operations Professional 1 is responsible for ... functions area. The Consumer Service Operations Professional 1 work assignments are ... is seeking a Consumer Service Operations Professional..
Job Information Humana MarketPOINT Call Quality Coach in Bridgeport Connecticut ... seeking a candidate for a Call Quality Coach (Call Quality Professional 2) to join ... perks for well-being Responsibilities..
... in our Phoenix, AZ sales center to lead our sales team ... position reports to the VP, Call Center Operations and is responsible for effectively ... Previous experience managing..
... proprietary exchange technology and Tampa-based call center operations, HPO assists health plans acquire ... cost effective basis. The Manager, Call Center Services will have overall responsibility ... Agreements (SLA’s)..
Description The Outbound Contacts Representative 3 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 3 performs advanced administrative/operational/customer support ..
... and professionals, every day. The Call Center Manager has the responsibility and ... quality operation and management of call center operators and clinical nurse advisors. ... work flow processes..
Description The Director of Operations - Inside Sales is responsible ... segment. Responsibilities The Director of Operations - Inside Sales is responsible ... engagement. Work closely with market operations and..
... The Associate Director, Consumer Service Operations is responsible for the daily ... The Associate Director, Consumer Service Operations requires a solid understanding of ... The Associate Director, Consumer Service..
Description The Associate Director, Vendor Management works as liaison between vendors and organization. The Associate Director, Vendor Management requires a solid understanding of how organization capabilities interrelate across department(s). Responsibilities The ..
