Call Center Operations Jobs in Wilmington

Real Estate Customer Solutions Analyst The candidate will provide closing and/or title phone support for all operations using SoftPro Select and resolve outstanding issues. Assist all SoftPro Select operation with various ..

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

... and trends, and implementing tactical operations for projects and initiatives. Responsible ... of sales experience 2 years call center experience Strong emotional intelligence Excellent ... day of the week..

Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..

Job Information Humana Lead, Portfolio Management in Wilmington North Carolina Description Responsibilities Job Description The Lead, Portfolio Management role collaborates with Customer Experience Center Platform (CECP) leadership and external teams to ..

... management experience in a sales call center Inbound and outbound call center experience Prior experience in Process ... goal of returning to normal operations as soon as possible. Your..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Wilmington North Carolina Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... root cause, telling the story, call listening, member experience design, elimination ... of digital product development, service operations experience; call center operations, agent desktop tools, emerging agent ... related..

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for Medicare and Medicaid Services. The Billing & Reconciliation Representative 2 performs varied activities ..

Job Information Humana Call Quality Coach in Wilmington North ... Wilmington North Carolina Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

... Lead for CRM & Contact Center Technology is responsible for defining ... Responsibilities The CRM and Contact Center Lead formulates and defines MarketPoint ... Researches and implements cloud based..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Wilmington ... Wilmington North Carolina Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..

Job Information Humana Business Systems Analyst - Remote Nationwide in Wilmington North Carolina Description The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Border Controllers, Session Routers, Enterprise Operations Monitor, Session Delivery Manager, SIPREC ... Session Delivery Manager, SIPREC Recording,..

... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

... supporting and administering existing Contact Center infrastructure, as well as for ... Border Controllers, Session Routers, Enterprise Operations Monitor, Session Delivery Manager, SIPREC ... Session Delivery Manager, SIPREC Recording,..

Job Information Humana Billing & Reconciliation Representative 2-Remote in US in Wilmington North Carolina Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center ..

... root cause, telling the story, call listening, member experience design, elimination ... of 5 years of consumer call center operations experience Minimum of 2 of ... goal of returning..

Description The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and ..