Call Center Resource Jobs

... medium, and enterprise businesses.Manager – Call Center AnalyticsThe Call Center Analytics Manager is responsible for ... their remit.Reporting to the Director, Call Center, the role acts as a .....

Job Description: Frontier Instructors perform a full range of facilitation and support functions related to training and quality assurance to ensure the Customer experience and business objectives are met.  This position ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..