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... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..
Description The Contact Center Journey Product Owner enhances the ... impact our associates. The Contact Center Journey Product Owner works on ... Owner to shape Humana's Contact Center Associate Technology..
... requires a solid understanding of Call Center Operations and is focused on ... the long-term strategy of the Call Center. Responsibilities: Lead a team of ... Responsibilities: Lead a..
Job Information Humana Lead IVR Solutions Architect (Remote) in Honolulu Hawaii Description The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, ..
... Defense - Senior CyberSecurity Operations Center Engineer(remote virtual home office) in ... Threats. Humana's Cyber Security Operations Center is where the 'rubber meets ... team The Senior CyberSecurity Operations..
Job Description *Applicants must live in the state of NC for onsite training* We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. ..
Job Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Honolulu Hawaii Description The Senior Data Engineer Designs, builds, and maintains data processing architectures and solutions enabling the efficient ..
... for pharmacy inbound and outbound call center teams as well as pharmacy ... management experience Experience working with call center BPOs Comprehensive knowledge of Microsoft ... Project Management Prior..
Description The Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analysis Professional 2 ..
Description The Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analyst work assignments ..
... using the latest in contact center technologies? As a Senior Cloud ... help us re-imagine our contact center solutions to provide world-class, best ... telecommunications/voice experience in a contact..
... Information Humana Lead Architect Contact Center Genesys PureCloud - Remote / ... action. Primary Responsibilities: Partner with Solution Manager, Product managers and Product ... blueprints for the customer experience..
Description The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect works on problems of diverse ..
Job Information Humana Consumer Experience Lead-Remote in US in Honolulu Hawaii Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..
... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact Center environment. This position makes recommendations ... operation of the enterprise contact..
... experiences Primary Responsibilities: Partner with Solution Manager, Product managers and Product ... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... be involved for developing a..
... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..
Job Information Humana Digital Channel Lead - Louisville, KY or Remote in Honolulu Hawaii Description The Digital Channel Lead defines the sales product strategy for the Medicare Advantage business targeting specific ..
... benefit exception requests in a call center environment. In the Rep II, ... resident of Hawaii Preferred Qualifications Call center experience Pharmacy or PBM environment ... — with heart..
... supporting functional management within the Call Center to ensure resource optimization. This ... workload appropriately. Coordinate with Ecommerce Call Center leadership to incorporate seasonal variations, ... and KPIs with..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
Description The Product Owner 2 is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Product Owner 2 work ..
