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Call center Associate Call center Representative Job description: You will ... to appropriate resources -Document all call information according to standard operating ... -Upsell products and services -Complete call logs..
... voice applications, chatbots and various call center technology tools that are integrated ... and automation. Deliver IVR application call flows and routing strategies, reusable ... IVR's (Interactive Voice Response)..
... insights for workforce decision-making (e.g., staffing, learning and development, talent management, ... Management Professional 2 assesses organizational staffing and identifies requirements and solutions ... Provides analysis of talent and..