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... and administering existing telecom contact center technology, as well as for ... and implementing new solutions in support of enterprise level contact centers. ... focus is to engineer and..
... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations of both the ... internal and..
... management experience in a sales call center Inbound and outbound call center experience Prior experience in Process ... of interviews. In order to support the CDC recommendations on social..
... through two hospitals (Flagstaff Medical Center and Verde Valley Medical Center) along with numerous primary care ... develop and implement programs to support Initiatives.n* Represent the Office of .....
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... Subject Matter Experts (SME's) who support class training, and process teams ... the Learning Design team to support curriculum development, enhancements, and updates. ... or on the job training..
... records and the records of Center for Medicare and Medicaid Services. ... activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works ... experience working in an outbound..
Job Information Humana Lead, Portfolio Management in Flagstaff Arizona Description Responsibilities Job Description The Lead, Portfolio Management role collaborates with Customer Experience Center Platform (CECP) leadership and external teams to support ..
Description The Care Management Support Assistant 2 contributes to administration ... of Care Management. Provides non-clinical support to the assessment and evaluation ... well-being Responsibilities The Care Management Support Assistant..
... supporting and administering existing Contact Center infrastructure, as well as for ... and implementing new solutions in support of enterprise level contact centers. ... focus is to engineer and..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Flagstaff Arizona Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Job Information Humana Call Quality Coach in Flagstaff Arizona ... in Flagstaff Arizona Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..
... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within the contact center experience platform Collaborate with Solution ... Managers and other stakeholders to..
... Information Humana Senior Onboarding Command Center in Flagstaff Arizona Description The ... Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots ... training. The Senior Desktop/End User..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Flagstaff ... in Flagstaff Arizona Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
... design, planning, integration, maintenance and support of cloud architecture. We are ... team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our .....
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..
Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Flagstaff Arizona Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience ..
Description The Senior Recruiter is responsible for all aspects of university recruiting for assigned Humana business groups. The Senior Recruiter works on assignments that involve moderately complex to complex issues where ..
Job Information Humana Consumer Experience Lead-Remote in US in Flagstaff Arizona Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..
Description The Manager, Risk Adjustment oversees coding educators and quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS). ..