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... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations of both the ... internal and..
... Lead for CRM & Contact Center Technology is responsible for defining ... would be responsible facilitating and support complex design discussions with both ... process and as well as..
Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Morgantown West Virginia Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer ..
... records and the records of Center for Medicare and Medicaid Services. ... activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works ... experience working in an outbound..
... Subject Matter Experts (SME's) who support class training, and process teams ... the Learning Design team to support curriculum development, enhancements, and updates. ... or on the job training..
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Morgantown West Virginia Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
... supporting and administering existing Contact Center infrastructure, as well as for ... and implementing new solutions in support of enterprise level contact centers. ... focus is to engineer and..
... Information Humana Senior Onboarding Command Center in Morgantown West Virginia Description ... Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots ... training. The Senior Desktop/End User..
... management experience in a sales call center Inbound and outbound call center experience Prior experience in Process ... of interviews. In order to support the CDC recommendations on social..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Morgantown ... Morgantown West Virginia Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Job Information Humana Call Quality Coach in Morgantown West ... Morgantown West Virginia Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..
Description The Bilingual Grievances & Appeals Representative 3 manages client denials and concerns by conducting a comprehensive analytic review of clinical documentation to determine if an a grievance, appeal or further ..
Job Information Humana Consumer Experience Lead-Remote in US in Morgantown West Virginia Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..
Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... and administering existing telecom contact center technology, as well as for ... and implementing new solutions in support of enterprise level contact centers. ... focus is to engineer and..
Description The Care Management Support Assistant 2 contributes to administration ... of Care Management. Provides non-clinical support to the assessment and evaluation ... well-being Responsibilities The Care Management Support Assistant..
