Call Center Team Leader Jobs in Mankato

... Are you a proven sales leader looking for an opportunity to ... highly motivated and a self-driven leader to join our sales team. Responsibilities The DMS Sales Manager .....

... Lead for CRM & Contact Center Technology is responsible for defining ... Responsibilities The CRM and Contact Center Lead formulates and defines MarketPoint ... Researches and implements cloud based..

... and operational metrics for the team and individuals. Provide open communication ... assignments. Identify education needs of team. Work with QA Process Education ... Work with QA Process Education..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... in Mankato Minnesota Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within the contact center experience platform Collaborate with Solution ... involving large scale cloud contact..

... courses of action, data analysis, call listening, provider outreach and ability ... with Humana. The Provider Experience team is looking for an engaged ... self-motivated individual to join the..

... Empathy & Time Management Inbound call Occasionally- Auto Dialer (computer makes ... Auto Dialer (computer makes the call, beep and answer phone- Outbound) ... Outbound) or manual list (outbound..

Job Information Humana Lead, Portfolio Management in Mankato Minnesota Description Responsibilities Job Description The Lead, Portfolio Management role collaborates with Customer Experience Center Platform (CECP) leadership and external teams to support ..

... of action through data analysis, call listening, provider outreach and insight ... with Humana. The Provider Experience team is looking for an engaged ... self-motivated individual to join the..

Job Information Humana Senior Onboarding Command Center in Mankato Minnesota Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service ..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Mankato ... in Mankato Minnesota Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Description The Manager, Risk Adjustment oversees coding educators and quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS). ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

... $90 billion (Fortune 40) market leader in integrated healthcare with a ... we are seeking an accomplished leader to join our team in the newly-created role of ... Vice..

Description The Senior Recruiter is responsible for all aspects of university recruiting for assigned Humana business groups. The Senior Recruiter works on assignments that involve moderately complex to complex issues where ..

... you Come In The Resolution Team is seeking candidates who are ... partnerships with the Learning Design team, operational teams, Subject Matter Experts ... feedback for the Learning Design..

Description Are you someone who is passionate about helping Sales Agents learn through facilitation and development? Then we have a job for you! Humana is in search for our next Senior ..

Job Information Humana Consumer Experience Lead-Remote in US in Mankato Minnesota Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

Job Information Humana Call Quality Coach in Mankato Minnesota ... in Mankato Minnesota Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

... root cause, telling the story, call listening, member experience design, elimination ... product development, service operations experience; call center operations, agent desktop tools, emerging ... presenting to groups and..

... and operational metrics for the team and individuals. Provide open communication ... assignments. Identify education needs of team. Work with QA Process Education ... Work with QA Process Education..