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... networks for opportunities to improve call handling or system performance. The ... specifications related to complex contact center technology projects. Responsibilities The Senior ... Product Owner for various contact..
... Genesys IVR systems (Soft phones, call routing and queing) on a ... teams. Responsibilities Responsible for Contact Center platform configuration, development, customization, integration, ... leads to develop customer experience..
... Solutions (CP&S) - Customer Experience Center Platform (CECP) Implementation Lead is ... Pharmacy Solutions, specifically within the Workforce Management function. The Lead will be ... project leadership experience or..
Job Information Humana Workforce Management Professional 2 - Work at ... Lancaster South Carolina Description The Workforce Management Professional 2 applies and integrates ... strategic and operational insights for workforce..
... of Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... centers onto the core contact management platform, in order to execute ... oversee the execution..
Description The Workforce Management Professional 2 applies and integrates ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity and..
... Partner 2 leads the people management agenda in a business unit/area, ... a facilitator for the company's management team. Applies broad experience in ... the business unit/area in people..
Job Information Humana Senior Inbound Workforce Management Professional in Lancaster South Carolina ... Carolina Description The Senior Inbound Workforce Management Professional represents the company by ... activities of the Service..
... requirements and solutions to meet workforce objectives. Provides analysis of talent ... positive experience for NPs Director, Call Center to execute dialer strategy based ... 5 or more years..
... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within the contact center experience platform Collaborate with Solution ... involving large scale cloud contact..
... Business Partner leads the people management agenda in a business unit/area, ... a facilitator for the company's management team. Applies broad experience in ... services, Human Capital analytics, Talent..
... Information Humana Lead Architect Contact Center Genesys PureCloud - Remote / ... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within the contact..
... tools and models used in workforce management. Responsibilities Humana's Clinical Pharmacy Review ... maintaining demand forecasts that support workforce decisions and budgeting. This role ... an analytics role preferably..
Description The Director, Workforce Management applies and integrates advanced and ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity..
Description The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect works on problems of diverse ..
... across 4 major business contact center segments. This role will support ... Drives the roll-out of cloud management platforms, evaluates its performance and ... Integration Understanding DevOps and release..
Job Information Humana Lead IVR Solutions Architect (Remote) in Lancaster South Carolina Description The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, ..
Description The Manager, Workforce Management applies and integrates advanced and ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity..
Job Information Humana Call Center Operations Manager in Lancaster South ... strong operational leader with progressive call center experience for our Inbound Contact ... experience for our Inbound Contact call..