THE LARGEST COLLECTION OF JOBS ON EARTH
information technology
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... networks for opportunities to improve call handling or system performance. The ... specifications related to complex contact center technology projects. Responsibilities The Senior ... with internal business and IT..
... they deliver new capabilities that support evolving consumer needs. The ideal ... by Humana) are creating a customer-back experience designed to foster a ... 'startup-like' mentality, and the enthusiastic..
... administrative cost and improve the customer's experience. This position will work ... internal and external sources to support business analysis and reporting. The ... and analysis including visualizations to..
... Genesys IVR systems (Soft phones, call routing and queing) on a ... teams. Responsibilities Responsible for Contact Center platform configuration, development, customization, integration, ... and technical leads to develop..
... Major Incident Manager drives technical support teams to recover services during ... Responsibilities will include 24/7 rotating on-call support for IT Major Incidents. Candidate ... technology. 24/7 availability, via..
... will be responsible for complex support of the company's information technology, ... Management experience managing NOC, Command Center or operational teams. Experience migrating ... availability of production mission critical..
... Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Anchorage ... Data Engineer will design, build, support, and maintain data processing architectures ... products and insights for..
... manages product roadmaps for addressing customer needs resulting in successful customer adoption for achieving positive business ... developing products to meet specific customer needs and achieve specific cost .....
... delivers, and manages products for customer consumption. The unique work you ... will directly impact the contact center ecosystem, including the agent and ... ecosystem, including the agent and..
... courses of action, data analysis, call listening, provider outreach and ability ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..
... Required Qualifications Bachelor's Degree in Computer Science or a related field ... solutions and blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within..