Computer Support Customer Call Center 1 Jobs in Albany

... Value You Benefits starting day 1 of employmentCompetitive 401k matchGenerous Paid ... as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field ... request quicker. In order to..

... networks for opportunities to improve call handling or system performance. The ... specifications related to complex contact center technology projects. Responsibilities The Senior ... with internal business and IT..

... Genesys IVR systems (Soft phones, call routing and queing) on a ... teams. Responsibilities Responsible for Contact Center platform configuration, development, customization, integration, ... and technical leads to develop..

... administrative cost and improve the customer's experience. Responsibilities The Lead Data ... business strategy of an enhanced customer experience while protecting Humana's data. ... Required Qualifications Bachelor's Degree in..

... will be responsible for complex support of the company's information technology, ... Management experience managing NOC, Command Center or operational teams. Experience migrating ... availability of production mission critical..

Job Information Humana Associate Director, IT Infrastructure Operations and Process Improvement in Albany New York Description The Associate Director, IT Infrastructure Operations and Process Improvement monitors and measures relevant performance metrics ..

... administrative cost and improve the customer's experience. This position will work ... internal and external sources to support business analysis and reporting. The ... and analysis including visualizations to..

... Major Incident Manager drives technical support teams to recover services during ... Responsibilities will include 24/7 rotating on-call support for IT Major Incidents. Candidate ... technology. 24/7 availability, via..

... manages product roadmaps for addressing customer needs resulting in successful customer adoption for achieving positive business ... developing products to meet specific customer needs and achieve specific cost .....

Description The Lead Product Manager, Digital, will drive digital transformation and innovation of data products to present, transform, and distribute Medicare and Medicaid product data to better serve our associates, members, ..

... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Senior Cloud ... latest technologies to create amazing,..

... ticket assigned to the Technical Support team. Assist senior staff with ... tasks performed by the Technical Support group. Participate in disaster recovery ... for systems supported by Technical..

... Required Qualifications Bachelor's Degree in Computer Science or a related field ... solutions and blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within..

... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Genesys Voice ... latest technologies to create amazing,..

... administrative cost and improve the customer's experience. Responsibilities The Senior Data ... Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Health Information ... as Mathematics, Economics, Finance, Statistics,..

... they deliver new capabilities that support evolving consumer needs. The ideal ... by Humana) are creating a customer-back experience designed to foster a ... 'startup-like' mentality, and the enthusiastic..

... delivers, and manages products for customer consumption. The unique work you ... will directly impact the contact center ecosystem, including the agent and ... ecosystem, including the agent and..

... Cloud Well Architect Framework to support overall Operations initiatives Establish and ... our customers. Adhere to established customer SLA's. Executes data-driven decisions by ... Cloud product suite; willingness to..

... courses of action, data analysis, call listening, provider outreach and ability ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..

... and maintenance. L2 or L3 support experience including Patching and Upgrade ... to work in 24x7 production support environment. Participate in an on-call rotation for support of systems outside..

... Cloud Well Architect Framework to support overall Operations initiatives Establish and ... our customers. Adhere to established customer SLA's. Executes data-driven decisions by ... Cloud product suite; willingness to..

... Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Albany ... Data Engineer will design, build, support, and maintain data processing architectures ... products and insights for..