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... they deliver new capabilities that support evolving consumer needs. The ideal ... by Humana) are creating a customer-back experience designed to foster a ... 'startup-like' mentality, and the enthusiastic..
... Genesys IVR systems (Soft phones, call routing and queing) on a ... teams. Responsibilities Responsible for Contact Center platform configuration, development, customization, integration, ... and technical leads to develop..
... administrative cost and improve the customer's experience. This position will work ... internal and external sources to support business analysis and reporting. The ... and analysis including visualizations to..
... courses of action, data analysis, call listening, provider outreach and ability ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..
... delivers, and manages products for customer consumption. The unique work you ... will directly impact the contact center ecosystem, including the agent and ... ecosystem, including the agent and..
... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Senior Cloud ... latest technologies to create amazing,..
... Required Qualifications Bachelor's Degree in Computer Science or a related field ... solutions and blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within..
... Major Incident Manager drives technical support teams to recover services during ... Responsibilities will include 24/7 rotating on-call support for IT Major Incidents. Candidate ... technology. 24/7 availability, via..
... manages product roadmaps for addressing customer needs resulting in successful customer adoption for achieving positive business ... developing products to meet specific customer needs and achieve specific cost .....
... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Genesys Voice ... latest technologies to create amazing,..
... Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Honolulu ... Data Engineer will design, build, support, and maintain data processing architectures ... products and insights for..
