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... networks for opportunities to improve call handling or system performance. The ... specifications related to complex contact center technology projects. Responsibilities The Senior ... with internal business and IT..
... Genesys IVR systems (Soft phones, call routing and queing) on a ... teams. Responsibilities Responsible for Contact Center platform configuration, development, customization, integration, ... and technical leads to develop..
... administrative cost and improve the customer's experience. This position will work ... internal and external sources to support business analysis and reporting. The ... and analysis including visualizations to..
Job Information Humana Associate Director , Database Administration - Remote in Louisville Kentucky Description The Associate Director, Database Administration manages and maintains all production and non-production databases. Responsible for standards and ..
... courses of action, data analysis, call listening, provider outreach and ability ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..
Job Information Humana Associate Director, Database Administration (MongoDB & SQL) - Remote in Louisville Kentucky Description The Associate Director, Database Administration manages and maintains all production and non-production databases. Responsible for ..
... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Genesys Voice ... latest technologies to create amazing,..
Job Information Humana Associate Director, IT Infrastructure Operations and Process Improvement in Louisville Kentucky Description The Associate Director, IT Infrastructure Operations and Process Improvement monitors and measures relevant performance metrics to ..
... administrative cost and improve the customer's experience. Responsibilities The Senior Data ... Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Health Information ... as Mathematics, Economics, Finance, Statistics,..
... administrative cost and improve the customer's experience. Responsibilities The Senior Business ... as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering, or related field ... or related field Experience with..
Description The Lead Product Manager, Digital, will drive digital transformation and innovation of data products to present, transform, and distribute Medicare and Medicaid product data to better serve our associates, members, ..
... Genesys IVR systems (Soft phones, call routing and queing) on a ... Genesys IVR systems (Soft phones, call routing and queing) on a ... Scrum teams. Responsible for Contact..
... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Senior Cloud ... latest technologies to create amazing,..
... on our CRM team who support Author's members & providers through ... to work on our Contact Center Engineering Team, which maintains our ... related to all facets of..
... Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Louisville ... Data Engineer will design, build, support, and maintain data processing architectures ... products and insights for..
... administrative cost and improve the customer's experience. Responsibilities The Lead Data ... business strategy of an enhanced customer experience while protecting Humana's data. ... Required Qualifications Bachelor's Degree in..
... administrative cost and improve the customer's experience. Responsibilities Humana is seeking ... Business Intelligence Engineer 2 to support our Enterprise Operations Enablement data ... will be supporting the Contact..
... manages product roadmaps for addressing customer needs resulting in successful customer adoption for achieving positive business ... developing products to meet specific customer needs and achieve specific cost .....
... Required Qualifications Bachelor's Degree in Computer Science or a related field ... solutions and blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within..
... design, planning, integration, maintenance and support of cloud architecture. We are ... Engineering Enablement team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform..