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... networks for opportunities to improve call handling or system performance. The ... specifications related to complex contact center technology projects. Responsibilities The Senior ... with internal business and IT..
... Genesys IVR systems (Soft phones, call routing and queing) on a ... teams. Responsibilities Responsible for Contact Center platform configuration, development, customization, integration, ... and technical leads to develop..
... administrative cost and improve the customer's experience. This position will work ... internal and external sources to support business analysis and reporting. The ... and analysis including visualizations to..
... manages product roadmaps for addressing customer needs resulting in successful customer adoption for achieving positive business ... developing products to meet specific customer needs and achieve specific cost .....
... administrative cost and improve the customer's experience. Responsibilities The Senior Data ... Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Health Information ... as Mathematics, Economics, Finance, Statistics,..
... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Senior Cloud ... latest technologies to create amazing,..
... Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Green ... Data Engineer will design, build, support, and maintain data processing architectures ... products and insights for..
Job Information Humana Associate Director, IT Infrastructure Operations and Process Improvement in Green Bay Wisconsin Description The Associate Director, IT Infrastructure Operations and Process Improvement monitors and measures relevant performance metrics ..
... Required Qualifications Bachelor's Degree in Computer Science or a related field ... solutions and blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within..
... Major Incident Manager drives technical support teams to recover services during ... Responsibilities will include 24/7 rotating on-call support for IT Major Incidents. Candidate ... technology. 24/7 availability, via..
... courses of action, data analysis, call listening, provider outreach and ability ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..
... is seeking a Help Desk Support Technician to join our team! ... member that wants to help support the company’s goal of providing ... have experience in a fast-paced,..
... operational maintenance of local data center and site IT infrastructure and ... this environment. • Provides operational support to the Mill related computer systems and installed applications, resolves .....
... operational maintenance of local data center and site IT infrastructure and ... within this environment. Provides operational support to the Mill related computer systems and installed applications, resolves .....
... administrative cost and improve the customer's experience. Responsibilities The Lead Data ... business strategy of an enhanced customer experience while protecting Humana's data. ... Required Qualifications Bachelor's Degree in..
... on our CRM team who support Author's members & providers through ... to work on our Contact Center Engineering Team, which maintains our ... related to all facets of..
Description The Lead Product Manager, Digital, will drive digital transformation and innovation of data products to present, transform, and distribute Medicare and Medicaid product data to better serve our associates, members, ..
The Role: Sr Analyst, Customer Service Analytics: Position is remote ... skilled individual to lead our Customer Service/Call Center/Contact Center analytics and data mining efforts. ... acumen and comfort with..
... new challenges and solving complex customer challenges using the latest in ... using the latest in contact center technologies? As a Genesys Voice ... latest technologies to create amazing,..