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Description The Contact Center / Telephony Lead Solution Architect translates business needs into technical systems solutions. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, ..
... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..
... Solutions Architect for Customer Experience Center Platform (CECP) Platform Innovation will ... Innovation Office (EIO) for Humana's Contact Center as a Service (CCaaS) Platform ... Architect involving large scale..
Description Responsibilities Humana is looking for a Partner Business Operations Manager (more commonly known as a Manager, Vendor Management) to lead our Partner Business Operations (PBO) Team. The PBO team is ..
... operational readiness function spans multiple contact center operations with varying degrees of ... operational readiness function spans multiple contact center operations with varying degrees of ... and technology modernization..
... Consumer Experience Professional, Operational Readiness (Contact Center) in Colorado Springs Colorado Description ... Experience Professional - Consumer Experience Center Platform Operational Readiness associate will ... migration to the Customer..
Description Responsibilities The Director, Retail Contact Center Medicare Individual will support multiple contact center BPO suppliers and internal covering 6 sites and up to 4,000 /peak associates both domestic and nearshore. ..
... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..
... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..
Description The Senior Cloud Services Engineer for Customer Experience Center Platform (CECP) Platform Innovation will align to the Enterprise Innovation Office (EIO) for Humana's Contact Center as a Service (CCaaS) Platform ..
... 28 new Bilingual Medicaid Inbound Contact Representative openings that will have ... transportation needs. These front-line member contact center advocates strive to provide a ... Functions: The Bilingual Medicaid..
... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..
Description The Contact Center Journey Product Owner enhances the ... positively impact our associates. The Contact Center Journey Product Owner works on ... Product Owner to shape Humana's Contact Center..
... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..
Job Information Humana Consumer Experience Center Platform Deployment & Execution Lead ... delivery of the Consumer Experience Center Platform to operational partners across ... platform technology changes introduced to contact..
Job Information Humana Lead Architect Contact Center Genesys PureCloud - Remote / ... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the..
... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of the Contact Center environment. This position makes recommendations ... successful operation of the..
... a solid understanding of Call Center Operations and is focused on ... long-term strategy of the Call Center. Responsibilities: Lead a team of ... Lead a team of call..
