Contact Center Jobs in Concord

Intake Contact Center Supervisor/manager The candidate will be responsible for: the day-to-day supervision, quality assurance, staffing retention, training and coaching of Intake Department staff on multiple shifts in a fast paced, ..

THE POSITION As a Contact Center Software Engineer, you will be ... leading technical initiatives for the contact centers at LendingTree, ensuring an ... ensuring an efficient and unified contact..

RESPONSIBILITIES Connect Interact with customers via inbound calls, chat, text, and/or email. Actively listen to our customers, while also respecting their time. Solve Assist customers with finding a lender to evaluate ..

Description The Senior Cloud Services Engineer for Customer Experience Center Platform (CECP) Platform Innovation will align to the Enterprise Innovation Office (EIO) for Humana's Contact Center as a Service (CCaaS) Platform ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..

Job Information Humana Lead Architect Contact Center Genesys PureCloud - Remote / ... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the..

Description The Contact Center Journey Product Owner enhances the ... positively impact our associates. The Contact Center Journey Product Owner works on ... Product Owner to shape Humana's Contact Center..

RESPONSIBILITIES Meet monthly Contact Center performance goals for conversion, quality, ... of the daily activities of Contact Center agents. Conduct and review quality ... plan process. Serve as a contact..

RESPONSIBILITIES Meet monthly Contact Center performance goals for conversion, quality, ... of the daily activities of Contact Center agents. Conduct and review quality ... plan process. Serve as a contact..

THE POSITION Meet monthly Contact Center performance goals for conversion, quality, ... Supervise the daily activities of Contact Center agents. Conduct and review quality ... plan process Serve as a..

... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..

... operational readiness function spans multiple contact center operations with varying degrees of ... operational readiness function spans multiple contact center operations with varying degrees of ... and technology modernization..

Full Stack Software Engineer (Contact Center) at LendingTree (View all jobs) ... States THE POSITION As a Contact Center Software Engineer, you will be ... leading technical initiatives for the..

LendingTree Outbound Contact Center Representative Schedule: 12:30p-9:00p M-F RESPONSIBILITIES Connect Call and interact with customers (that have already initiated interest through LendingTree website), while following scripting guidelines. Connect our customers with ..

... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..

... problems leveraging the latest in contact center technology? As a Lead Contact Center Technology Engineer at Humana, you ... us re-imagine and transform our contact center solutions that provide..

LendingTree Outbound Contact Center Representative Schedule: 12:30p-9:00p M-S RESPONSIBILITIES Connect Call and interact with customers (that have already initiated interest through the LendingTree website), while following scripting guidelines. Connect our customers ..

... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of the Contact Center environment. This position makes recommendations ... successful operation of the..

... Consumer Experience Professional, Operational Readiness (Contact Center) in Charlotte North Carolina Description ... Experience Professional - Consumer Experience Center Platform Operational Readiness associate will ... migration to the Customer..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..