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... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..
... Solutions Architect for Customer Experience Center Platform (CECP) Platform Innovation will ... Innovation Office (EIO) for Humana's Contact Center as a Service (CCaaS) Platform ... Architect involving large scale..
... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..
... problems leveraging the latest in contact center technology? As a Lead Contact Center Technology Engineer at Humana, you ... us re-imagine and transform our contact center solutions that provide..
Contact Center, Business Operations Analyst (remote) Date: ... living without. Position Summary The Contact Center, Business Operations Analyst is responsible ... · Evaluate and monitor customer contact drivers and report..
... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..
... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..
... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..
Description The Contact Center Journey Product Owner enhances the ... positively impact our associates. The Contact Center Journey Product Owner works on ... Product Owner to shape Humana's Contact Center..
... operational readiness function spans multiple contact center operations with varying degrees of ... operational readiness function spans multiple contact center operations with varying degrees of ... and technology modernization..
The Contact Center Agent will answer incoming Contacts ... a member of the primary contact team for consumers interested in ... to appropriate resources Document all Contact information according to..
Contact Center Reporting Analyst The Reporting Analyst ... execution, analysis, and presentation of contact center metrics for customer service management ... will have a background in contact center analytics and..
... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of the Contact Center environment. This position makes recommendations ... successful operation of the..
