Contact Center Jobs in Massachusetts

Description The Contact Center / Telephony Lead Solution Architect translates business needs into technical systems solutions. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, ..

... Healthcare – Digital Customer – Contact Center Strategy Sr. Manager in Boston ... Healthcare – Digital Customer – Contact Center Strategy Sr. Manager Are you ... matter expertise in..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

Job Information Humana Lead Architect Contact Center Genesys PureCloud - Remote / ... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the..

... operational readiness function spans multiple contact center operations with varying degrees of ... operational readiness function spans multiple contact center operations with varying degrees of ... and technology modernization..

... Consumer Experience Professional, Operational Readiness (Contact Center) in Boston Massachusetts Description The ... Experience Professional - Consumer Experience Center Platform Operational Readiness associate will ... migration to the Customer..

... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..

Description The Contact Center Journey Product Owner enhances the ... positively impact our associates. The Contact Center Journey Product Owner works on ... Product Owner to shape Humana's Contact Center..

... problems leveraging the latest in contact center technology? As a Lead Contact Center Technology Engineer at Humana, you ... us re-imagine and transform our contact center solutions that provide..

... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..

Description The Senior Cloud Services Engineer for Customer Experience Center Platform (CECP) Platform Innovation will align to the Enterprise Innovation Office (EIO) for Humana's Contact Center as a Service (CCaaS) Platform ..

Description The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work ..

Who we are: Rue Gilt Groupe combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. Each day, 20 million loyal Members turn to ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of the Contact Center environment. This position makes recommendations ... successful operation of the..

Contact Center, Business Operations Analyst (remote) Date: ... living without. Position Summary The Contact Center, Business Operations Analyst is responsible ... · Evaluate and monitor customer contact drivers and report..

The Contact Center Agent will answer incoming Contacts ... a member of the primary contact team for consumers interested in ... to appropriate resources Document all Contact information according to..

Position Goal: The Supervisor leads a team of front-line Associates in the Rue Gilt Groupe (RGG) contact center. The team is accountable to deliver a consistently exceptional customer experience and provide ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... OPPORTUNITY FOR PERMANENT POSITION. The Contact Center Agent will answer incoming Contacts ... a member of the primary contact team for consumers interested in ... to appropriate resources Document..

... 28 new Bilingual Medicaid Inbound Contact Representative openings that will have ... transportation needs. These front-line member contact center advocates strive to provide a ... Functions: The Bilingual Medicaid..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..