Contact Center Jobs in Naples

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

... service ready for every customer contact. This role requires a maniacal ... ensuring service changes introduced to contact centers land with excellence and ... for service changes to the..

... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..

... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the contact center experience platform Collaborate with Solution ... Architect involving large scale..

Job Information Humana Senior Consumer Experience Professional - Remote in US in Naples Florida Description The Senior Consumer Experience Professional ensures optimized interaction between Humana and our members. This role will ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

Description The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..

Job Information Humana Call Quality Coach in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents ..

Description Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health ..

Description The Manager, Risk Adjustment oversees coding educators and quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS). ..

... team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our ... solutions across the Customer Experience Center Platform portfolio. This role will .....

Senior Network Engineer The candidate will develop and deploy strategic voice and network plans to meet current and future business requirements. Provide technical expertise and problem resolution for escalated requests. Support ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and ..

(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds) At Liberty Mutual, our purpose is to help people embrace ..

Job Information Kindred at Home Medical Records Specialist Home Health Full Time in Estero Florida The primary function of the Medical Records Specialist is to provide clerical support for the Medical ..

National Interview Day Wednesday, Aug 24th 8:00am - 5:00pm We are hosting a one-day event in hundreds of locations across the country to interview healthcare professionals excited to join our team. ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Naples Florida Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and formal ..

Job Information Kindred at Home Patient Services Coordinator in Estero Florida The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain ..

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

... technology delivery leader for our contact center technology solutions including Interactive Voice ... for executing and delivering a Contact Center as a Service (CCaaS) solution, ... leader and platform..