Contact Center Jobs in Peoria

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Peoria Illinois Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and formal ..

... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

Job Information Humana Senior Consumer Experience Professional - Remote in US in Peoria Illinois Description The Senior Consumer Experience Professional ensures optimized interaction between Humana and our members. This role will ..

:text,ActualValueFromSolar:null},{QuestionName:Recruiter,AnswerValue:Claudia Sun,VerityZone:recruiterid,QuestionType:Multi-Select,ActualValueFromSolar:null},{QuestionName:Opportunity Overview,AnswerValue:u003cspan style=font-size: 12px; font-family: Arial, Helvetica, sans-serif;\u003eu003cstrongu003eREADYu003c/strongu003eu003cbru003eu003cbru003eIf you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors ..

... technology delivery leader for our contact center technology solutions including Interactive Voice ... for executing and delivering a Contact Center as a Service (CCaaS) solution, ... leader and platform..

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Foster a sense of ownership in the location and pride in the staff, manage costs ..

Job Information Humana Value-Based Strategies - CMS Programs Strategy Lead - Remote in Peoria Illinois Description Value-Based Strategies - CMS Programs Strategy Lead will support Humana through successful participation in CMS/CMMI ..

... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the contact center experience platform Collaborate with Solution ... Architect involving large scale..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in Peoria Illinois Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

Description The Manager, Risk Adjustment oversees coding educators and quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS). ..

Description Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health ..

PURPOSE AND SCOPE:Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the ..

Description The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... service ready for every customer contact. This role requires a maniacal ... ensuring service changes introduced to contact centers land with excellence and ... for service changes to the..

Job Information Humana Call Quality Coach in Peoria Illinois Description The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents ..

... team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our ... solutions across the Customer Experience Center Platform portfolio. This role will .....