Contact Center Jobs in Rochester Hills

... conversational design in or around contact centers and/or enterprise virtual assistants ... collaborating with conversational AI and contact center developers, architects, and other relevant ... / IVR flows for..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

17,522 Job Information Deloitte Lead Experienced Recruiting Specialist – Consulting US Delivery Center in Detroit Michigan Lead Experienced Recruiting Specialist – Consulting US Delivery Center Seeking an experienced recruiting professional who ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

Job Information Humana Senior Consumer Experience Professional - Remote in US in Dearborn Michigan Description The Senior Consumer Experience Professional ensures optimized interaction between Humana and our members. This role will ..

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

Systems Control Center Technician - Water/Wastewater Treatment Perform field activities including: Monitor gauges, measure pump, vacuum, instrument and service air pressure, hydraulics Monitor suction and discharge elevation Monitor reservoir and weir ..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..

Description The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Dearborn Michigan Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and formal ..

... service ready for every customer contact. This role requires a maniacal ... ensuring service changes introduced to contact centers land with excellence and ... for service changes to the..

... our rapidly growing team of contact center professionals in Bossier City, LA! ... inbound calls in our state-of-the-art contact center while supporting a large federal ... required time frames..

... technology delivery leader for our contact center technology solutions including Interactive Voice ... for executing and delivering a Contact Center as a Service (CCaaS) solution, ... leader and platform..

... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the contact center experience platform Collaborate with Solution ... Architect involving large scale..

Job Information Humana Call Quality Coach in Dearborn Michigan Description The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents ..

... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in Dearborn Michigan Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and ..

... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..

... team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our ... solutions across the Customer Experience Center Platform portfolio. This role will .....

Description Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..