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... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..
Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..
... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in Syracuse New York Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback ..
Description Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health ..
Contact Agency Mental Health, Office of ... Business Officer 1/Trainee, Hutchings Psychiatric Center, P22472 Occupational Category Administrative or ... Onondaga Street Address Hutchings Psychiatric Center 620 Madison Street City Syracuse..
Job Information Humana Call Quality Coach in Syracuse New York Description The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound customer service calls. ..
Job Information Humana Senior Consumer Experience Professional - Remote in US in Syracuse New York Description The Senior Consumer Experience Professional ensures optimized interaction between Humana and our members. This role ..
Description Are you someone who is passionate about helping Sales Agents learn through facilitation and development? Then we have a job for you! Humana is in search for our next Senior ..
... technology delivery leader for our contact center technology solutions including Interactive Voice ... for executing and delivering a Contact Center as a Service (CCaaS) solution, ... leader and platform..
... the day-to-day activities of Call Center Representatives to achieve sales budgets, ... Motivate, coach, and develop call center associates. Handle calls due to ... and objectives of the Call..
... team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our ... solutions across the Customer Experience Center Platform portfolio. This role will .....
Contact Agency Mental Health, Office of ... Social Worker 2, Hutchings Psychiatric Center, P22471 Occupational Category Health Care, ... Onondaga Street Address Hutchings Psychiatric Center - Madison Street Clinic 660..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Syracuse New York Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and ..
... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..
... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..
... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..
... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the contact center experience platform Collaborate with Solution ... Architect involving large scale..
Description The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work ..
... service ready for every customer contact. This role requires a maniacal ... ensuring service changes introduced to contact centers land with excellence and ... for service changes to the..