Contact Center Jobs in Winchester

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

... The Lead for CRM & Contact Center Technology is responsible for defining ... technologies leveraged by the MarketPoint Contact Centers. This position would partner ... well-being Responsibilities The CRM..

Job Information Humana Call Quality Coach in Winchester Virginia Description The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents ..

... team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our ... solutions across the Customer Experience Center Platform portfolio. This role will .....

Description The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional ..

... Operations Supervisor REPORTS TO: Service Center Manager OVERVIEW OF ROLE: To ... create and implement the service center Operations plan in accordance with ... plan in accordance with service..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

Description The Manager, Risk Adjustment oversees coding educators and quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS). ..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Winchester Virginia Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and formal ..

... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... and optimization opportunities within the contact center experience platform Collaborate with Solution ... Architect involving large scale..

Description The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work ..

... courses of action. Responsibilities These Contact Center Engineer positions will use their ... and experience in telecom and contact center technologies to support the configurations ... the internal and..

Description Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health ..

... therapists. The make-up of the center is 7 RTTs, 2 CMDs, ... and 2 Radiation oncologists. This center treats 60-70 patients per day. ... daily CT Sims. This busy..

... Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... getting all of Humana's 60 contact centers onto the core contact management platform, in order to..

... supporting and administering existing telecom contact center technology, as well as for ... in support of enterprise level contact centers. The primary focus is ... and reporting across telephony..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in Winchester Virginia Description The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and ..

Description Are you someone who is passionate about helping Sales Agents learn through facilitation and development? Then we have a job for you! Humana is in search for our next Senior ..

Job Information Humana Senior Consumer Experience Professional - Remote in US in Winchester Virginia Description The Senior Consumer Experience Professional ensures optimized interaction between Humana and our members. This role will ..

... for supporting and administering existing Contact Center infrastructure, as well as for ... in support of enterprise level contact centers. The primary focus is ... the telecommunications aspects of..

... service ready for every customer contact. This role requires a maniacal ... ensuring service changes introduced to contact centers land with excellence and ... for service changes to the..

... technology delivery leader for our contact center technology solutions including Interactive Voice ... for executing and delivering a Contact Center as a Service (CCaaS) solution, ... leader and platform..