Customer Call Center Jobs

... medium, and enterprise businesses.Manager – Call Center AnalyticsThe Call Center Analytics Manager is responsible for ... their remit.Reporting to the Director, Call Center, the role acts as a .....

ResponsibilitiesDesigning, developing and maintaining business intelligence solutions (reporting tools, data repositories, integration with Tibco Spotfire for other business users, etc)Crafting and executing queries upon request for adhoc data requestsPresenting information through ..

Job Description: Frontier Instructors perform a full range of facilitation and support functions related to training and quality assurance to ensure the Customer experience and business objectives are met.  This position ..

... records and the records of Center for Medicare and Medicaid Services. ... varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically ... to their resolution. Provides exceptional..

... is in the Participant Accident Call Center. The main responsibility is providing ... standards.Manage priorities and work distributionAnswer customer inquiries (phone or correspondence) of ... to meet business needsProvide..

Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Fort Wayne Indiana Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer ..

Job Information Humana Senior Onboarding Command Center in Fort Wayne Indiana Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer ..

... Engineering Enablement team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our ... Platform, CECP, will transform our customer experience by making experiences..

... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... business objectives around efficiency and customer experience. In addition, you will ... database with ability to stitch..

Job Information Humana Senior Business Intelligence Engineer - Louisville, KY or Work at Home in Ft Wayne Indiana Description The Senior Business Intelligence Engineer solves complex business problems and issues using ..

... solutions and blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within the contact center experience platform Collaborate with Solution ... the solution, designing..

... records and the records of Center for Medicare and Medicaid Services. ... varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically ... to their resolution. Provides exceptional..

Description The Senior Compliance Professional ensures compliance with governmental requirements. The Senior Compliance Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an ..

Job Information Humana Lead, Portfolio Management in Fort Wayne Indiana Description Responsibilities Job Description The Lead, Portfolio Management role collaborates with Customer Experience Center Platform (CECP) leadership and external teams to ..

... of action through data analysis, call listening, provider outreach and insight ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..

Job Information Humana Call Quality Coach in Fort Wayne ... Fort Wayne Indiana Description The Call Quality Coach (Call Quality Professional 2) monitors and ... quality of inbound and/or outbound..

Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience Professional's work assignments involve moderately complex to complex issues where the analysis of ..

Job Information Humana Consumer Experience Lead-Remote in US in Fort Wayne Indiana Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..

... courses of action, data analysis, call listening, provider outreach and ability ... will leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story,..