Customer Service Call Center Jobs in Fort Wayne

... medium, and enterprise businesses.Manager – Call Center AnalyticsThe Call Center Analytics Manager is responsible for ... their remit.Reporting to the Director, Call Center, the role acts as a .....

ResponsibilitiesDesigning, developing and maintaining business intelligence solutions (reporting tools, data repositories, integration with Tibco Spotfire for other business users, etc)Crafting and executing queries upon request for adhoc data requestsPresenting information through ..

... quality assurance to ensure the Customer experience and business objectives are ... responsible for delivering Direct Sales Service training to newly hired/current employees ... Training based on Direct Sales..

... may leverage voice of the customer, NPSt, root cause, telling the ... root cause, telling the story, call listening, member experience design, elimination ... of 5 years of consumer..