Director Customer Experience Jobs in Tampa

Description Director, Marketing Call Center, Care Delivery ... President for Consumer Engagement and Experience, this leader will partner across ... the sales funnel, the consumer experience and operational efficiency. Develop..

Description Description: The Director, Stars HEDIS Improvement and Operations, ... health outcomes and improved member experience. In addition, will lead a ... care performance outcomes. Responsibilities The Director, Stars HEDIS..

Job Information Humana Director, Product Management in Tampa Florida ... Humana is transitioning to a customer centric operating model in which ... built and organized around the customer journey. These..

Description The Director, Technology Solutions devises an effective ... on IT business initiatives. The Director, Technology Solutions requires an in-depth ... function or segment. Responsibilities The Director, Technology Solutions acts..

Description Responsibilities Role Description Summary The Director of the National Call Center/evendor channel is responsible and accountable for building, leading and having oversight of the go to market business strategy at ..

... we help Humana learn from customer complaints to continuously improve upstream ... quality, timeliness and the overall experience for our associates, members and ... As the Resolution Team Operations..

Description The Director, Health Services utilizes clinical nursing ... and/or benefit administration determinations. The Director, Health Services requires an in-depth ... segment. Responsibilities The SC Medicaid Director, uses clinical knowledge,..

Description The Director of User Acceptance Testing (UAT) ... drive change to improve consumer's experience. This Director drives software testing teams to ... Telephony, Softphone and CECP (Consumer Experience Center..

Description The Director of UAT drives performance and ... drive change to improve consumer's experience. Responsibilities The Director of UAT drives software testing ... Telephony, Softphone and CECP (Consumer Experience..

... Onboard, working within Humana's new Customer Centric operating model shaping the ... enterprise transformation toward a more customer-centric way of working. Responsibilities Creating ... in teams built around the..

Description The Director of Product Management for Clinical ... skilled with broad, advanced product experience and business acumen. Responsibilities As ... business acumen. Responsibilities As the Director of Product Management..

Description Director of Strategy & Ops Advancement, ... impacts to member and associate experience, interdependencies with intersecting projects Serve ... on continuously improving outcomes and customer experience Excellent communication skills..

... and minimize our risk. The Director, Cyber Defense and Response Operations ... protection and management. Responsibilities The Director, Cyber Defense and Response Operations ... requires strong technical knowledge and..

Description The Director, Network Operations maintains provider relations ... maintains provider relations to support customer service activities through data integrity ... needed for service operations. The Director, Network Operations requires..

Description Director of Strategy & Ops Advancement, ... impacts to member and associate experience, interdependencies with intersecting projects Serve ... Bachelor Degree or higher Prior experience in healthcare industry and..

... for the newly-created role of Director, Humana Pharmacy Digital, a role ... health care and technology. The Director will function as a senior ... to the pharmacy organization. The..

... benefits that advance the employment experience and vitality of the associate ... organization in the role of Director, Digital Health Product. In this ... independently in their homes. The..

Job Information Humana Director of Product Management (Stabilize) in ... Humana is transitioning to a customer centric operating model in which ... built and organized around the customer journey. These..

Job Information Humana Director of IT Learning and Talent ... in Tampa Florida Description The Director, Learning Design uses instructional design, ... knowledge or performance gap. The Director, Learning Design..

Description The Platform Partner Director will have accountability for the ... the associated technology ecosystem (example: Customer Journey Orchestration, voice biometrics, etc.). ... of transforming and modernizing our customer interactions..

... Responsibilities The purpose of the Director, Strategy Advancement, Chief of Staff ... culture and improves the associate experience within the Employer Group organization ... HR. Required Qualifications 8 years..

... and Inclusion. Responsibilities Humana's Consumer Experience Strategy and Design team was ... personalized, seamless and easy healthcare experience for all our members. This ... relentlessly focusing on the consumer..

... partnerships, prioritize value for the customer, and integrate a SAAS platform ... into Humana's complex environment. The Director, Technology Solutions devises an effective ... on IT business initiatives. The..