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... general direction of the Manager, Service Desk, the Senior Technical Support Specialist ... three (3) years experience in enterprise networked systems support required.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eCertifications/Licenses:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eOne of ... that have been escalated..