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... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..
... Lead for CRM & Contact Center Technology is responsible for defining ... discussions with both business and IT partners. This position would be ... Responsibilities The CRM and Contact..
... Information Humana Senior Onboarding Command Center in Chase City Virginia Description ... Certification Additional Information Why Humana? It's not about what we think ... what we think is important...
Job Information Humana Billing & Reconciliation Representative 2-Remote in US in Chase City Virginia Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center ..
... education. Required Qualifications - What it takes to Succeed Minimum of ... management experience in a sales call center Inbound and outbound call center experience Prior experience in Process..
Job Information Humana Consumer Experience Lead-Remote in US in Chase City Virginia Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..
Description The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for Medicare and Medicaid Services. The Billing & Reconciliation Representative 2 performs varied activities ..
... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
Job Information Humana Call Quality Coach in Chase City ... Chase City Virginia Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..
... the resolution to a pending call. Decisions are typically focused on ... discretion. Required Qualifications - What it takes to Succeed Minimum 1 ... Succeed Minimum 1 year of..
Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Chase City Virginia Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Job Information Humana Call Quality Coach (Call Quality Professional 2) in Chase ... Chase City Virginia Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..
Description The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and ..
... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..
Description The Manager, Utilization Management Nursing utilizes clinical nursing skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. The Manager, Utilization Management Nursing works within ..
... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..
Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Chase City Virginia Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer ..
... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..
... Empathy & Time Management Inbound call Occasionally- Auto Dialer (computer makes ... Auto Dialer (computer makes the call, beep and answer phone- Outbound) ... Outbound) or manual list (outbound..
