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Description The Manager, Call Quality will oversee the ... looking to employ a Quality Manager with outstanding written, verbal and ... interpersonal communication skills. A Quality Manager is expected to..
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Description The Supervisor, Call Quality provides information to assist in the feedback and formal education process of individuals on the phone and Call Quality auditors. May assist in the development of ..
... within department(s), and could lead multiple managers or highly specialized professional ... improving consumer experiences and embracing change. Possesses the ability to manage ... organization using negotiating, influencing, and..
... as well as manage all change efforts. Responsibilities The Director will ... in Louisville, KY; however, other locations where Humana has a significant ... for exceptional candidates. Examples of..
... Care: * More than 85 locations, which are part of the ... performance, talent management, succession planning, change management, etc.) Serve as a ... Identify gaps in talent or..
Description Humana's Associate Vice President (AVP), Technology and Cybersecurity Risk works closely with all areas of Enterprise Information Protection (EIP), Internal Audit, Enterprise Risk Management, business units, regulatory agencies, and industry ..
... Workforce Management Professional 2 assesses organizational staffing and identifies requirements and ... level. Understands department, segment, and organizational strategy and operating objectives, including ... needed. Follows established guidelines/procedures. Maintain..
... the operational readiness function spans multiple contact center operations with varying ... practice and drive enterprise level change for our members and associates ... the operational readiness function spans..