Suite Services Coordinator - Kansas City Chiefs

Profile

Position Profile
: Suite Services Coordinator
Department
: Suite Sales & Service
Reports to
: VP Business Development
Job Summary:
Assist clients in maximizing their investment through strategic and coordinated service initiatives.
ESSENTIAL ACCOUNTABILITIES
1. Build and maintain relationships with key high-level decision makers and suite administrators.
2. Support Suite Services Manager in the creation, organization, and execution of events and touchpoints throughout the year that establish value for suiteholders over a full calendar year, not just during football season.
3. Create case studies that can be used to showcase the value that a suite at Arrowhead Stadium offers to companies in the Kansas City region.
4. Facilitate a minimum of three (3) surveys per year to collect feedback on basic services, ask for suiteholders’ opinions, gather data on new ideas and concepts.
5. Manage the Suite Picks Challenge program.
6. Assist the Suite Services Manager in the renewal, invoicing, and payment collection processes.
7. Coordinate suite catering orders with clients. Build and maintain relationships with vendors and concessionaire.
8. Assist the Suite Sales team in creating sales pitch materials, setting up tours, and supporting the sales process as needed.
9. Support the Suite Services Manager in updating all key metrics and managing reporting mechanisms for the suite department.
10. Responsible for all suite related gameday service initiatives.
11. Work as a team with other members of the Suite Sales & Service Department.
12. Work all home Chiefs game as well as special events at Arrowhead Stadium.
COMPETENCIES
1. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
2. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
3. Written Communications- Writes clearly and informatively.
4. Displays enthusiasm, passion and optimism.
5. Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
6. Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
7. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.
PHYSICAL REQUIREMENTS
1. Light office duties and activities.
MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
1. 4 year college degree preferred.
2. Must possess the ability to coordinate multiple projects.
3. Helpful, friendly and patient attitude.
4. Excellent oral and written communication skills.
5. Excellent interpersonal skills.
6. Ability to accurately record information with great attention to detail.
7. Possess excellent time management and organization skills.
8. Must be team-oriented, self-motivated, and possess a positive attitude.
9. Must be willing to work flexible hours.
NO PHONE CALLS PLEASE
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Yes/No: Do you have at least a 4 year college degree or equivalent work experience?
2. Yes/No: Are you willing to work flexible hours as well as weekends?
3. Yes/No: Do you have excellent oral and written communication skills?

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