Technical Support Specialist

Profile

Technical Support Specialist

The candidate will contribute to process and organizational development and improvements where necessary. Collaborate with IT leadership to identify and facilitate issue prioritization and decision-making process. Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross-collaboration throughout the firm. Provide world-class concierge level of technical support, desk-side and remotely for hardware and software. Use the incident management system to properly document and escalate issues as they are reported in a timely while communicating the status to the client. Proactively learn about current and newly released applications. Collaborate within the larger IT support team to ensure the highest level of customer support and resolution. Set up and deliver various hardware and audio visual requests within the conference meeting rooms. Ensure all office-integrated conference rooms are kept in appropriate working order. Seek and identify opportunities to enhance the client's experience with the firm’s technology. Manage IT hardware assets. After-hours availability to assist with client service delivery, system maintenance, and projects as needed.

Company info

Seyfarth Shaw LLP
233 South Wacker Drive Suite 8000
Chicago
Illinois
United States 60606-6448
Website : http://www.seyfarth.com