Bilingual Legal Aid Client Assistant

Profile

The Client Assistant plays a vital role in providing low-income persons, many of whom are victims of domestic violence, with high quality and compassionate assistance to solve their family law problems. The Client Assistant’s job requires a range of attributes, including a desire to help others and strong administrative and technical competencies. The Client Assistant is part of a team of knowledgeable and supportive co-workers and volunteers in a legal aid office committed to addressing the most challenging social justice issues of our time: inequality, domestic abuse, economic insecurity, and the well-being of vulnerable children.

Key Features of the Job:

• As the initial contact for prospective clients, the Client Assistant provides information, and direction to a wide variety of callers, many in distress, seeking the Center’s services;



• Helps determine whether prospective clients will qualify for the Center’s services by carefully determining their eligibility and completing required forms;



• Maintains file records, schedules appointments, uses databases, communicates regularly with clients, aids staff lawyers/volunteers, and performs other tasks related to client cases and the administration of the Center’s business, as needed;



• Travels to outreach sites throughout the County to conduct eligibility and screening services in neighborhood locations, at community colleges, and other sites.

Essential Job Qualifications:

• Associates (AA) or Bachelor’s degree (BA or BS) from an accredited institution of higher learning;



• Oral fluency and proficiency in English and Spanish; ability to write satisfactorily;



• Access to reliable transportation to outreach sites; valid CA driver’s license and proof of motor vehicle insurance;



• Availability to work some Saturdays;



• Tech-savvy including demonstrated ability to quickly adapt, learn new platforms, tools, and processes;



• Ability to ensure a confidential remote work environment as needed.

Start Date: ASAP

Position: Full-time, non-exempt, 37.5 hours/week

Salary and Benefits: Salary: Commensurate with experience and Center resources. Benefits include: medical, dental, and vision insurance; voluntary employee retirement plan; paid vacation and holiday leave; reimbursed travel and educational expenses; professional development; experience in a legal aid office.

Location: Temporarily remote; Office in Los Angeles/Koreatown

How to Apply:

Interested persons should email a cover letter and resume to: jobs@hbcfl.org

Please write “Client Assistant” in the subject line.

No phone calls, please. Position open until filled.

Company info

Harriett Buhai Center for Family Law