Supervisor Of Client Accounting - Collections

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Supervisor of Client Accounting – Collections
The candidate will be responsible for the cash receipt and collections functions of the Firm, including the processes and personnel. Supervise employees in the collection and cash receipt positions. Align skill sets with job descriptions and function objectives. Oversee current collections processes. Identify areas of concern and make recommendations to Manager of Client Accounting for process improvements to create efficiencies and cost savings. Develop and communicate policies and procedures related to collections. Direct the department toward its performance goals, including the prompt identification and resolution (or escalation, if appropriate) of circumstances not in accordance with those goals. Understand the billing process, including pricing arrangements, billing frequencies, billing formats and delivery methods. This includes split billing, e-billing, 3rd party payors as well as matters paid by insurance. Coordinate with Supervisor of Client Accounting – Billing as necessary to carry out function. Understand outside counsel guidelines and how they affect billing and collections. Work with Manager and CFO to push back and manage where these do not align with firm strategies or objectives for cash cycle. Manage and engage in short pay appeals; work with billing and timekeepers to appeal and resolve short pays. Understand drivers of short pays and identify process improvements to reduce short pays. Communicate with responsible attorneys to ensure collection goals are met, clients are properly and timely contacted, and attorneys are kept apprised of all relevant collection information regarding their clients. Where possible work with Billing/Responsible Attorneys and establish contacts with clients such that Collections can inquire and follow-up directly with clients on delinquent accounts in accordance with terms and billing guidelines. Should possess 5-7 years of experience in the billing/collections function. Bachelor’s degree and 3-5 years of supervisory experience is preferred. Prior experience in the professional services industry is strongly preferred.

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